The home loan hub is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services.
Financial Services Provider Number is FSP1007094.
Address: 4/243 Cambridge Terrace, Christchurch Central City, Christchurch 8013
Phone: 0210 550 220
Email: Balram@thehomeloanhub.co.nz
Website: www.thehomeloanhub.co.nz
Nature and Scope of financial advice services
| Our Services | The home loan hub and its advisers specialise in providing financial advice in relation to mortgages and loan products. We can help with purchasing your first home, building a new home, expanding your investment portfolio and more. Our goal is to help you from start to finish and ongoing with your financial plans. The information below will help you understand what type of advice will be provided. We will only provide you advice about lending and mortgages, but if you need advice in other areas such as insurance or investments, we can point you in the direction of someone else who can help. We can provide you advice on the followings- ➾ Residential Mortgages & construction loans ➾ Business loans ➾ Asset finance ➾ Commercial loans ➾ Personal loans |
| Products we can provide financial advice about | First Home – Getting your deposit together can be hard. We can assist you to build up your deposit quickly. In some circumstances you might be eligible for certain schemes aimed at getting you in your first home. We can assist you in navigating the process and getting into your first home sooner. Vehicle Finance – We can assist you in purchasing a car for personal or business purchases. We have access to lenders at extremely competitive rates backed by our superior client service. Commercial Finance – We can assist you in purchasing a commercial property. Personal Loans – We can assist you with personal loans. New Homes – Looking to upsize, downsize or looking for a top-up? Our access to multiple lenders including non-bank lenders can ensure that you achieve your goals. If you are wanting to retain your existing home, we have options for you too! Investment Properties – We can assist you in unlocking your potential to purchase an investment property, improve the value of your existing investment properties and gain the correct structure for your investment property. Business Finance – We can help you gain finance for anything business related, whether it is a new business purchase, working capital or purchasing a new piece of equipment we can assist you. |
| Product providers we might recommend | ANZ ASB BNZ Westpac Kiwibank SBS (Southland Building Society) Cooperative Bank Sovereign Home Loans (AIA Go Loans) Resimac Avanti Finance Liberty Financial Unity Credit Union Prospa Pepper Money Select/Bluestone Cressida Capital Funding Partners Southern Cross Partners DBR Basecorp Heartland Bank/Marac Fico Finance |
What else we can offer
We can help you with other services through our referral partners.
• Fire & General Asset Insurances
• Risk, Lifestyle & Income Insurance
• Asset Finance
• KiwiSaver
• Legal advice
• Tax advice
We also have a number of relationships with Building Inspectors, Property Managers, Building Brokers, Building Companies, Buyers Agents, Financial Advisers, Insurance Advisers, Real Estate Agents and other property related services.
For many of our referral partners we do not receive any commission or referral fees, however in some instances we do receive a referral fee. We will provide you with more details about the referral commissions we are eligible to receive when we make the referral.
Our fees
The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable.
Generally, we do not charge you any fee for the advice and transactional solutions that we provide to you. This is possible because, on settlement of a mortgage, we usually receive commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below.
We may charge you a one-off fee in the following situations:
- When I don’t receive commission from the lender: If you request that I provide financial advice and I do not receive a commission from the lender, I may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before I complete the services and would be based on an estimate of the time spent providing the advice. This may arise in the rare event that you request that I provide services in relation to either a product that is offered by a lender that I do not hold an accreditation with, or a product that is outside my usual arrangements with my approved lenders.
- When I have to repay commission to the lender: In the event that, in the 28-month period following drawdown of your loan, your loan is fully or partially repaid or the terms materially changed, and a lender requires that I repay the applicable commission to them, we may charge you a one-off fee. Any such fee would be no more than $3,000 (plus GST, if any) and would be calculated based on a rate of $250 (plus GST, if any) per hour of my time spent providing financial advice to you in connection with the applicable loan. The fee I charge you will not exceed the amount of commission I have to repay to the lender. You will be invoiced for any one-off fee and will be given 30 days to make payment.
Other costs
Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs.
However, we will agree on all additional costs with you prior to incurring them; ORWe don’t charge our clients fees, expenses or anything else directly for the financial advice we provide.
Commissions
For services in relation to insurance/ investments/ loan products, commissions may be paid by the product provider as follows:
Mortgage revenue the home loan hub limited receives when we arrange a mortgage on behalf of a lender.
Our fees are received as a percentage of the loan amount either paid initially when loan starts or in some cases also as a trail or ongoing payment to help service and update the loan over time.
These are listed below:
ANZ – 0.85% Upfront
BNZ – 0.55% Upfront 0.15% Trail
ASB – 0.85% Upfront
Westpac – 0.60% Upfront 0.2% Trail
Kiwibank – 0.55% Upfront 0.15% Trail
Co-Operative Bank – 0.85% Upfront, 3.00% Personal Loans Upfront
SBS – 0.85% Upfront
Liberty Financial – 0.85% Upfront 0.15% Trail
Avanti – 0.85% Upfront (only on their Prime and Near-Prime Product Offerings)
Resimac – 0.6% Upfront 0.15% Trail
ASB Go Loans – 0.60% Upfront 0.20% Trail
Unity Credit Union – 0.70% Home Loans Upfront, 3.50% Personal Loans Upfront
Pepper Money – Prime Lending Upfront 0.60%, Non-Prime 0.75%, 0.15% Trail.
Complex lending, or lenders who do not pay a commission as per the above will incur a fee, generally no more 1% of the loan amount to be disclosed to you in writing.
Conflicts of interest or other incentives
We are paid a commission or a fee by the lenders when a mortgage settles and in some cases on a per annum basis.
We ensure that we prioritize your interests by following an advice process that considers your circumstances and goals. We research suitable products and providers to ensure the advice meets your needs.
We also undergo annual training on how to manage any conflicts of interest and record any conflicts in a register that we review and manage.
The home loan hub is subject to a yearly audit and compliance reviews to ensure we meet our obligations while doing right by our clients.
How we manage any conflicts of interest
To ensure our advisers prioritise our clients’ interests:
- We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
- All our advisers undergo annual training about how to manage conflicts of interest.
- We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
- We undertake an annual independent Compliance Assurance Review.
Our duties and obligations to you
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
- Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
- Give priority to the clients’ interest, and
- Exercise care, diligence and skill, and
- Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.
Our Internal complaints process
If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Our internal complaints manager is Balram Joshi who can be reached via email at Balram@thehomeloanhub.co.nz or 0210 550 220. Balram Joshi will reply to you within 24 hours.
Our internal complaints handling process is as follows:
- Acknowledge your complaint within 2 working days
- Inform you how we will address the complaint
- Gather any information that will help us resolve the complaint
- Aim to resolve the complaint within 5 working days.
- If we cannot resolve the complaint within this timeframe, we will update you regarding the next steps.
Our external complaints process
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: Financial Services Complaints Ltd This service will cost you nothing and will help us resolve any complaints.
You can contact FSCL financial services complaints ltd at: